This page summarizes the warranty and return policies for Generlink® Transfer Switches purchased through BuyGenerlink.com. For the full manufacturer’s warranty document, see the Warranty & Service Information PDF from Global Power Products.

Manufacturer’s Warranty

Generlink Transfer Switches carry a 7-year limited warranty from the manufacturer (Global Power Products) against defects in materials and workmanship under normal use and proper installation. Coverage begins on the date of purchase.

What’s covered

• Manufacturing defects in materials and workmanship
• Component failure under normal residential use
• Failures during the warranty period that aren’t caused by misuse, improper installation, or external damage

What’s not covered

• Damage caused by improper installation. Units must be installed by a licensed electrician per local code.
• Damage from power surges, lightning strikes, or other external electrical events not covered by built-in surge-protection components
• Damage from misuse, modification, or unauthorized repair
• Cosmetic damage that doesn’t affect function
• Normal wear and tear
• Shipping damage where the customer didn’t notify us within 7 days of delivery

Returns & Restocking (per Global Power Products)

GenerLink returns are processed by the manufacturer, Global Power Products. The following terms apply:

Unopened and Undamaged Units: Eligible for a full refund upon inspection. The refund will be credited to the original payment method, provided the item is returned within 30 days.

Restocking Fee: A $250 restocking fee will apply to returns made after 30 days. Customer is responsible for costs incurred to ship the unit back to Global Power Products. Shipment costs will be deducted from customer refund.

Shipping: Ensure all documents and shipping labels include our full company address as listed below. The customer is responsible for all shipping costs associated with returning the unit to our facility. Global Power Products will cover the cost of shipping the unit back to you.

— Per Global Power Products’ Return Authorization policy

Plain-English summary: For warranty repairs or replacements, customers cover inbound shipping to Global Power Products, and GPP covers return shipping on the repaired or replaced unit. For non-warranty returns, customers cover shipping both ways (and a $250 restocking fee applies after 30 days). Confirmed by Global Power Products, 2026-05-22.

Return Authorization (RA) Procedure

1. Submit a Return Authorization request via the Return Authorization form, including proof of purchase and photos of the issue (if applicable).
2. Our team will review your request and respond within 3 business days with an RA number and return shipping instructions.
3. Ship the unit to the address provided, with the RA number clearly marked on the package.
4. Once received and inspected, we’ll process the appropriate resolution — warranty replacement, refund, or repair as applicable.

Do not ship the unit before receiving an RA number. Packages without an RA number may be refused or delayed.

Customer Responsibilities

To ensure smooth processing of any warranty or return claim:

• Retain your proof of purchase (receipt, invoice, or order confirmation) for the duration of the warranty period.
• Document the issue with photos before shipping the unit back, when applicable.
• Use the original packaging if available, or equivalent protective packaging. Units damaged in return shipping due to inadequate packaging may not qualify for full refund or replacement.
• Pay return shipping unless the return is due to a defect we’ve covered or a shipping error on our part.

Questions

If you have questions about the warranty or return process before submitting an RA request, email us at support@buygenerlink.com or call the support line listed on your order confirmation.

---

These terms summarize the warranty and return policies in effect at the time of your purchase. The full manufacturer’s warranty document takes precedence in the event of any conflict between this summary and the manufacturer’s terms. BuyGenerlink.com reserves the right to update these terms; updates will not affect the terms in effect at the time of any prior purchase.