Return Authorization Request

Submit your RA request below — our team responds within 3 business days with your RA number and return shipping instructions.

Use the form below to start a Return Authorization (RA) for your Generlink Transfer Switch. Please have these ready before submitting:

  • Your proof of purchase — receipt, invoice, or order confirmation. Required as a file upload.
  • Generlink model and serial numbers — found on the side of the unit.
  • Photos of the issue — optional but speeds up review.

Our team reviews each request within 3 business days and will respond by email with your RA number and return shipping instructions. Please review our warranty terms before submitting.

Filing a warranty or defect claim?

GenerLink units are manufactured by Global Power Products (GPP), who handles warranty evaluation directly. Submit this form and select “Yes” for the warranty question — we’ll automatically forward your claim to GPP, and you’ll receive a reply from their team within a few business days at the email address you provide.

For non-warranty returns (unopened unit, wrong item, shipping damage, change of mind), just submit the form — we’ll handle it from there.

By submitting, you acknowledge our return policy — including restocking fees, shipping responsibilities, and ship-to address — at Warranty & Returns Terms.

Generlink Return Authorization

Heads up — your warranty claim will be forwarded to GPP

When you submit this form, we'll automatically forward your warranty intake to Global Power Products (GPP), the manufacturer of GenerLink. GPP handles all warranty evaluation directly — you'll receive a reply from their team within a few business days at the email address you provide below. You don't need to file anywhere else.

Reference: GPP Warranty Support